Contact
Book an inspection
For water that is arriving right now, call — that is an attendance, not an appointment. For everything else an inspection is booked at the first opening.
Call
(249) 475-2477Active loss? Shut off the main first, then call.
What to have ready
- Where the water is, and which floor it is on.
- Where you think it came from, even if you are guessing.
- When you first saw it, and whether the building was occupied at the time.
- Roughly when the building was built, and whether it has had additions.
- Whether you have reported it to an insurer, and whether anybody has started drying it.
- Photographs — of the water, of the source if you found it, and of the ceiling or wall it came through.
Call, do not email, if
- Water is still arriving and you have not found the shut-off.
- Water has reached a light fitting, an outlet or an electrical panel. Kill the circuit at the panel, not at the switch.
- The water came up through a floor drain or a toilet. Close the door and stay out of the room.
- A ceiling is sagging or bulging. It is holding water and it will come down.
- The building is heated by something that has been under water.
Or answer three questions instead
It takes about a minute and it gets you the same answer. Nobody has to be on the phone at the same time.